RETURNS AND REFUNDS POLICY:
At Celina Tent Europe Ltd., we are so confident in the quality of our products, that we offer you a full guarantee. If for any reason you are not entirely happy with your purchase, you can exchange it for something else, or receive a full refund. This excludes any bespoke printed items.
YOUR RIGHT TO CANCEL:
If you have simply changed your mind about any item ordered and you wish to return it, you can do so provided you inform us of your decision within 7 days of receipt of the item. The item must not be used and must be 'as new' when returned to us. Therefore, they should remain in their original condition and in our packaging. Once you've informed us that you wish to return goods, you have 7 calendar days to return it to us. Once the item is received at Celina Tent Europe Ltd. The refund will include the full cost of the goods, excluding delivery.
Unless the goods are defective, damaged, or not as specified on your invoice, then you are responsible for the cost of returning the goods to Celina Tent Europe Ltd. and the cost for doing so. You are responsible for the goods until they reach us, so we highly recommend that you use Recorded Delivery (or any secure service, requiring a signature on delivery), when returning goods to us, so that you can track the item to ensure it reaches us and that we have acknowledged receipt of the goods.
Please note Celina Tent Europe Ltd. reserves the right to refuse return; therefore please ensure that before any is returned to us, you have notified our office to ensure we are happy to receive the goods.
BESPOKE, PRINTED or PERSONALISED ITEMS:
Bespoke, printed and personalized items are not eligible for return once shipped unless faulty or damaged in transit. If at any point you wish to cancel a bespoke order (i.e. printing, or individual amendments), then the deposit taken, will be non-refundable. If 100% payment has been taken, then you will only be eligible for 50% refund. However, Celina Tent Europe Ltd. reserves the right to refuse to refund, when bespoke work has been carried out on your instructions.
FAULTY OR DEFECTIVE ITEMS
Note that in the event of Celina Tent Europe Ltd. sending you a faulty or defective item, we would need to be notified of said fault, within 14 working days of you receiving the goods.
In order to replace the faulty item, we may ask to see photographic evidence of the fault or to have the item sent back to us before we can issue a replacement. This evidentiary requirement will enable us to make an informed decision about whether to repair or replace the item in question.
Once used, we will not accept goods back without a valid reason (such as a manufacturing fault).
Celina Tent Europe Ltd. reserves the right to repair or replace goods which have been proven faulty. We reserve the right to issue a credit note by way of refund.